HealthStream Brands

Senior Leadership Team

Michael Sousa

Michael SousaPresident, Echo, A HealthStream Company

Michael was named President of Echo, A HealthStream Company in March 2015. In this role, Michael provides executive leadership for Echo, directing our San Diego, CA and Brentwood, TN teams to build, sell, and service our comprehensive solution set for healthcare provider credentialing, privileging, enrollment, referral and directory, onboarding, and analytics.

Previously, Michael served as HealthStream’s senior vice president, business development. Prior to this role, he served as our senior vice president, sales where he reengineered the HealthStream sales teams into an integrated, high-performing sales organization. Earlier in his HealthStream tenure, he oversaw the design, launch, and growth of our HealthStream Strategic Accounts Program and HealthStream Professional Services, two successful initiatives. Prior to HealthStream, Michael held several consulting positions over nine years including as Associate Partner for IBM Business Consulting Services' healthcare practice, Managing Consultant for PWC Consulting's e-learning practice, and Senior Consultant for Coopers & Lybrand's Higher Education practice.  Michael earned a Bachelor of Arts degree from Boston College's Carroll School of Management and a Masters in Business Administration (MBA) from Boston University's School of Management.

Michael lives in Boulder, CO and enjoys marathon running, skiing, and rooting for the professional sports teams from his native Boston, MA.

Michael encourages outreach from clients, prospects, and Plugged Into Echo partners or inquiries and can be reached at

Barry Lancaster

Barry LancasterChief Operating Officer

Barry Lancaster joined HealthStream in August 2008 as Senior Director Professional Services. Barry was responsible for creating our services products and for building our professional services team for our WorkForce Development Business Segment. Barry was promoted to Associate Vice President Professional Services taking on additional responsibilities to lead HealthStream’s training team and the Project Management Office. Barry was promoted to Vice President Client Service Operations consolidating all service operations within WorkForce development including additional responsibilities for customer service and partner on-boarding. Throughout his roles at HealthStream, he has worked in client facing opportunities and has championed our value of customer focus throughout the organization. Over the last few years he has been the voice of the customer for our over 3,000 customers helping drive culture change in how we develop and support products.

Prior to HealthStream, Barry worked at Juris to develop a professional services team to implement and support their clients in the legal space. Barry also worked for Accenture for 15 years as a technical architecture consulting for clients such as AT&T, State of Tennessee, and Blue Cross Blue Shield of Tennessee. Barry earned a Bachelor of Arts degree from Vanderbilt University.

Barry lives in Erie, CO and as an avid cyclist enjoys the bike friendly community and other outdoor activities like hiking and camping.

Barry can be reached at

Jonas Fridrichsen

Jonas FridrichsenVice President of Sales

Jonas was named VP, Sales for Echo, A HealthStream Company in December 2015. In this role, Jonas provides executive leadership for all revenue-related activities across Echo.

Previously, Jonas served as SVP, Growth & Development, for Medalogix, LLC, a population health management start-up targeting post-acute care. At Medalogix, Jonas oversaw all sales, marketing, and business development activities. Prior to this role, he served as HealthStream's Sr. Director, New & Emerging Business, where he oversaw a team generating new sales in excess of $25M a year. Jonas earned a Bachelor of Arts degree from The University of Tennessee-Knoxville, where he graduated Summa Cum Laude.

Jonas lives in Boulder, CO area and enjoys fly fishing, a good novel, the occasional rock n' roll show, and slow days at home with his wife, who is way out of his league, and 3 vibrant kids.

Jonas can be reached at

Lance Hebert

Lance HebertVice President, Payer Credentialing & Provider Enrollment

Lance is Echo’s Vice President, Payer Credentialing & Provider Enrollment. He is the product owner of EchoOneApp, the company’s core provider enrollment solution, and he operates as the general manager for Echo’s Brentwood office.

Prior to this role, Lance joined Sy.Med Development, a HealthStream company in 2000, where he served in multiple leadership roles. He was most recently Vice President, Sales & Marketing, during which time he significantly expanded market penetration and drove additional revenue growth while building and re-focusing the sales team. Earlier in his tenure while operating as Vice President, Technical Resources, Lance implemented methods to improve product installation, application testing, and upgrade distribution. He integrated new systems and streamlined processes to improve the efficiencies of the company's support and sales efforts. He also served as Vice President, Client Services, where he focused on improving software implementation and client support while developing many of the company’s policies and procedures. Earlier in his career, Lance held a Systems Consultant position with Superior Consultant (Xerox), focusing on client management, project management, and business development. Lance earned a Bachelor of Science degree with a major in Management Information Systems from Auburn University’s Raymond J. Harbert College of Business.

Lance lives in Brentwood, TN with his talented wife and their two beautiful girls. He enjoys being outdoors, golfing, wakesurfing, snow skiing and is a huge football fan.

Lance can be reached at

Paul R. Holbel

Paul HolbelChief Software Architect, Credentialing and Patient Access

Paul R. Holbel joined Echo in June 1989 as a software developer, after graduating from the University of Michigan. As Chief Software Architect Provider Solutions, Paul oversees all software development, quality assurance, release management, and cloud services for Echo. Prior to this role, Paul oversaw the client services and implementation teams, and established Echo cloud solutions.

Earlier in his tenure, Paul oversaw the formation of our CVO, where he ensured that technology would always be a key differentiator role in our credentialing solutions. As well as overseeing the rapid growth strategies of our CVO solutions, he also guided them through their initial NCQA certification. With over 25 years of developing leading software solutions in the healthcare credentialing marketplace, Paul has developed an outstanding ability to develop and deliver, meaningful and effective solutions in a highly efficient and replicable manner.

Paul and his wife enjoy raising three boys in San Diego.

Paul can be reached at

Bill Locke

Bill LockeChief Technical Officer, Payer Credentialing & Provider Enrollment

Bill is currently Chief Technical Officer, Payer Credentialing & Provider Enrollment. He joined Echo on April 1, 2003. Bill responsibilities at Echo’s Provider Enrollment group has included all aspects of product development, conception, planning and implementation.

Previously Bill was a consultant with Oakwood Systems Group Inc where he originally wrote OneApp Pro. During his consulting tenure, Bill also worked for other clients, including MAPCO, Inc's Corporate Headquarters (The Williams Companies Inc.) and HCA Inc. At HCA he led various projects, including delivery of patient data to physicians through a secured website, drawing patient data from legacy patient information systems. Additionally at MicroHelp Inc., the original creator of the Uninstaller program for Windows, Bill managed a development department that produced programming tools for Microsoft programming languages as well as end user utilities. Bill is the author of “Visual C++ for Visual Basic Developers”, Addison-Wesley and has spoken around the world (US, Japan, England and Germany) at programming conferences, including Visual Basic Insider’s Technical Summit (VBITS) and VSLive on subjects including Visual Basic and Visual C++. Bill graduated from the University of Florida with a Bachelor of Science, major in accounting.

Bill lives in Brentwood, TN and spends much of his spare time working in his churches’ ministries, including maintaining computers and software, building websites, directing video streaming, and teaching 5th grade bible class.

Bill can be reached at

Roger Platt

Roger PlattVice President, Implementation Services

Roger is currently Vice President, Client Services, Payer Credentialing & Provider Enrollment. He joined Echo in October 2002 as a member of the Client Services department and was promoted to his current position in July 2010. As Vice President of Client Services, he is responsible for product implementation, technical support, training, data conversion and integration, PDF and web form design services, and infrastructure management. Roger has also held the positions of Software Implementation Manager and Director, Technical Services.

Prior to joining Echo, Roger was with Dialogic Communications Corporation (now part of Airbus Defense and Space) in Franklin, TN. While at Dialogic, he gained experience with software development with a focus on relational databases and statistical analysis while creating databases and geographical information systems for DCC’s emergency notification solutions. Roger earned his Bachelor of Science in Business Process Management from Indiana University, Kelley School of Business in Bloomington, Indiana.

Roger lives in Brentwood, TN and enjoys running, woodworking, spending time with this family and watching the Tennessee Titans and Indiana Hoosiers.

Roger can be reached at