This document was last updated February 8, 2017
Your privacy is important to us.
Welcome to the Echo, A HealthStream Company's website, available at www.echo-solutions.com (this "Site").
Collecting Personal Information
Whenever you interact with our site, Echo may collect information. There are two kinds of information websites can obtain about you: (a) Anonymous Information and (b) Personally Identifiable Information.
(a) Anonymous Information: is data in a form that does not permit direct association with any specific individual. Anonymous Information is aggregate data that websites use to administer their sites. This Anonymous Information comprises information that cannot be used to identify or contact you, and may include such information as your browser type or your Internet Protocol (IP) address (if not deleted, clipped or anonymized). Echo may from time to time retain third parties to help us collect and aggregate Site information.
(b) Personally Identifiable Information: is any information that personally identifies you, such as your name, the organization you represent, email address, or your telephone number. Similarly, to the extent that anonymous information is combined with Personally Identifiable Information, we treat the combined information as Personally Identifiable Information. For example, you may be asked to provide the following information:
Email Correspondence. Contained in the Site are links or forms that can be used to contact this Site so you can comment, make a complaint, make suggestions, and ask questions. Your email address is required on this form. Echo may put information from email on file, but does not currently share, sell, license, or transmit this information with third parties without express authorization from you.
User Accounts. To participate in certain features of the Site, we may request that you create an account by providing personal or organizational information (including, your name, the organization you represent, address, phone, and email) and creating a user ID and password. We will use this information to maintain your account. We may also use this information to send you announcements of new Site features, special offers, and promotional materials that we think may be of interest to you. You may elect not to receive such information by opting out as described below.
We will ask for personal information for certain transactions (such as visiting our online demonstrations or to access the help desk) or when you request a contact from us.
For example: If you want us to send you information about our products or services we will request your name, organization, address, telephone number and email address.
Clients are able to login to client-only areas of the Help Desk using a link embedded in our software. This link assigns a personal identification number and sends it to your computer in the form of a small text file, called a "cookie." The use of this cookie allows you to visit the Help Desk sites without having to sign in.
Use of your Personal Information
Echo may use the information you share with us in the following ways:
(a) Anonymous Information: Anonymous Information is used internally for Site administration, troubleshooting, data analysis, auditing, and research to help improve the quality of this Site and its design. We may share such aggregated, non-personally identifiable information, such as demographics, with existing and prospective business partners and advertisers.
(b) Personally Identifiable Information: Personally Identifiable Information collected by Echo may be used for various purposes, including administration of the Site and communications with you about products and services. From time to time, we may use your personal information to send important notices, such as communications about changes to our website Terms, this Policy, or other policies or notices. In all cases, however, we will only use your information as permitted by law. We may also disclose Personally Identifiable Information if we are required to do so by law or we in good faith believe that such action is necessary. Please note we may not provide you with notice prior to disclosure in such cases.
Control of your Personal Information
When you register, or otherwise give us personal information, Echo will not share that information with third parties other than for the limited exceptions already listed. It will only be used for the purposes stated above.
Echo sends periodic e-mails informing you of new offerings, courses, information or upgrades. We support the right of visitors to choose and provide anyone to opt-out of our email communications. Please use the unsubscribe link at the bottom of any email sent by Echo to notify us of your wish to no longer receive communications from Echo. Echo will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
Security of your Personal Information
Echo strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction through our security practices.
Your personal information is never shared outside the company except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.
Changes to this Statement
Echo may periodically update this privacy statement and will change the "last updated" date at the top of the privacy statement to reflect the new date.
This Site is controlled, operated, and administered entirely within the United States. By using this Site, you signify your agreement to the terms of this Policy. If you do not agree with this Policy, please do not disclose any Personally Identifiable Information through this Site. This Policy and the use of this Site are governed by Tennessee law. Certain portions of this Site are restricted to users which have a separate agreement with Echo and other terms and conditions may apply to those services or products. All obligations with regard to Echo's services or products governed by a separate agreement and this Policy shall not be construed to modify or alter any agreements relative to those products or services.
Users of the Site consent to the sole and exclusive jurisdiction and venue of such courts as the most convenient and appropriate for the resolution of disputes concerning this Policy. This Policy and the notices outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.
Echo, A HealthStream Company welcomes your comments regarding this Privacy Statement, please contact us by email or postal mail:
Echo, A HealthStream Company
17085 Camino San Bernardo
San Diego, CA 92127