The EchoAccess Readmission Reduction solution enables both calls and text messaging to both patients and to caregivers to increase kept follow-up appointments. Text messaging reduces no-show rates by 25 to 30 percent. (Source: eHealthcare Strategy & Trends, 2015).
Expanding appointment confirmation calls to include caregivers was a key factor which enabled St. John Health to significantly increase their follow up kept appointment rate.
At St. John Health, EchoAccess was an intentional part of the solution for reducing avoidable readmissions.
"It's a new day in healthcare. We deployed EchoAccess as a central source of truth for readmission managemenet. Our contact center migrated from an isolated silo providing physician referrals to a respected communication hub improving population health."
—Mary Alice Worrell, Director, Call Center Services
St. John Providence Health System, Warren, Michigan
Avoidable readmissions were reduced from 25% to 15%. The kept appointment rate for post discharge follow up physician visits is 86%. The percentage of Primary Care Physicians with patient follow-up appointments within 7 days of discharge climbed from 30% to 80%.