To ensure fairness, EchoAccess can invoke a fairness algorithm which changes the order in which providers display. During a single session, staff can refer multiple providers according.
EchoReferral also includes powerful communication tools to both providers and callers. These includes summary information, provider profiles and referral reports. All communications can be emailed, faxed or printed.
EchoReferral includes several standard and ad hoc reports including call volumes, specialties referred, and marketing campaign effectiveness. EchoReferral also demonstrates call center ROI by matching consumers who have received referrals to admission or discharge data.