Barton Schmitt, MD wrote the first book on Pediatric Triage in 1980. David Thompson, MD is board certified in both Internal Medicine and Emergency Medicine. Together, they have dedicated more than 30 years to the development of world-class decision support content. In their words, their mission is: “To provide the highest quality clinical content for telephone triage and advice in the world.”
Schmitt-Thompson Clinical Content (STCC) was selected for EchoAccess for several reasons:
- The “Gold Standard”
Schmitt-Thompson Clinical Content has been used in over 150 million nurse triage calls over the past 15+ years and has been vetted by the American Academy of Pediatrics. Its predominant use in the medical call center industry has established Schmitt-Thompson Clinical Content as the standard for telephone triage care.
- Preferred World-wide
Schmitt-Thompson Clinical Content is used in the United States, Canada, Australia, New Zealand, Italy, Germany, and China
Schmitt-Thompson Clinical Content covers dispositions for more than 99% of all symptom-based calls.
- Efficient by Design
The topic areas are split into discrete triage protocols that address specific patient complaints. For example, each clinical protocol is structured to include symptom definition, initial assessment questions, comprehensive triage questions, targeted care advice, background information, first aid (if appropriate), references, and search words. Care advice is targeted per triage question within each protocol. This tailors the recommended advice to both the disposition level and precise symptom situation of the patient, which increases the efficiency of the call and enables shorter call times.
- Currency: Keeping Content Up-to-date
Schmitt-Thompson Clinical Content is reviewed and updated each year. The review includes input from users (both nurses and physicians), statistical evidence (research), medical evidence (literature review) and feedback from a broad panel of reviewers.
- Author Responsiveness
Doctors Schmitt and Thompson are dedicated to providing urgent updates on a timely basis. They remain available to both Medical Directors and Nursing Directors to respond to questions about clinical content.